Heuristic Methods in Librarianship and Customer Knowledge Management (Case Study: Sun City Tele-Library)

 

Volume 4, Issue 1, Number 5, Pages 66-83, Published Online January 20, 2016

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Author(s):

Somayyeh Mardomi, Dr. Ashraf-AL Sadat Bozorgi and Dr. Fereshteh Sepehr

ABSTRACT:

As identity of public libraries depends on quantity and quality aspects, main effort of these libraries should be concentrated on this problem. Using new methods in absorbing users could help to keep their identity. Studying heuristic library methods in providing library services and managing knowledge of customer are aims of this research. Library method and providing services in tele-library of sun-city is considered as case study. Its performance is analyzed as a successful experience in view of author of article to absorb customer. By a study on history of last researches inside and outside of Iran by library studies, a conceptual model was designed by author to increase efficiency to provide library services by using heuristic methods in librarianship. Result: according to this investigation, the method used in library during 2005-2009 that 8700 people in age range of 8-18 years became membership in region 15, and 36000 books have been loaned. In order to promote the culture of reading book, an innovative method has been quite successful.

KEYWORDS:

Public libraries, the user (customer), Sun City Library, customer knowledge management.

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