A Study on Application of Telemedicine in Health and Medical Centers and Its Effect on Customer Satisfaction with a Focus on Resistance Economy (Case Study: health and medical centers across Roodsar Township)

 

Volume 5, Issue 1, Number 2, Pages 30-37, Published Online Jan 20, 2017

Full-Text PDF

Author(s):

Mina Montakhab Madani

ABSTRACT:

Telemedicine uses information and communication technology (ICT) to enable the provider to provide health and medical services to patients in remote areas. The present research is performed to study the application of telemedicine in health and medical centers across Roodsar Township and its effect on the customer satisfaction with a focus on resistance economy. The study investigates two samples using one-sample t test and chi-squared test and then compares the results of these two samples. In the first sample, from the service providers’ viewpoint, telemedicine contributes positively into customer satisfaction by reducing access cost and time, facilitating and improving service availability, and creating an administered care space. And in the second sample, from the customers’ viewpoint, there is a significant correlation between customer satisfaction, in one hand, and shorter access time, facilitated and improved service availability, and creation of an administered care space, on the other hand. The results indicated that on-time and appropriate use of tele-medical consulting and telemedicine can accelerate the treatment course, thereby enhancing customer satisfaction. Therefore, by developing telemedicine technology and communication infrastructures and localizing the technology, managers shall lower the cost of medical trips and the country’s reliance on foreign specialists, so as to provide a basis for realization of resistance economy and its components within this scope while satisfying the customers.

KEYWORDS:

Telemedicine, Satisfaction, Customer, Resistance Economy

References:

Dargahi, Hossaine, Razavi, Seyed Mansour. (2005). “An Investigation about Attitude of Clinical Physicians in the Implementation of Telemedicine Technology in TUMS Hospitals 2003-2004″. Tehran Univ Med J, 63 (2), pp99-107. (In Persian)
Sadeghi, Nasim, Baroti, Esmat. (2010). “The use of telemedicine in emergency women’s conditions resulting frome unexpected events” The first International Symposium on Electronic Hospital and Telemedicine, Tehran, Univ TUMS, Tapko Conferences. (In Persian)
Bangert, D, Doktor, R. (2003). “Management of clinical e-health Systems, proceeding of 63th Hawaii international conference on System Sciences”, PP1-9.
Chande-MallyaAuthor Vitae, Rehema, Enock-Monde, Sydney, Pius-Mtega, Wulfstan, Tandi-Lwoga, Edda. (2017). “Health Information on the Internet”, International Encyclopedia of Public Health (Second Edition), PP 414–417
Dullet, Navjit W, Geraghty, Estella M, Kaufman, Taylor, Kissee, Jamie L, King, Jesse, Dharmar, Madan, Smith, Anthony C, Marcin, James P. (2017). Impact of a University-Based Outpatient Telemedicine Program on Time Savings, Travel Costs, and Environmental Pollutants, The Journal of The International Society for Pharmacoeconomics and outcomes Research, 20(4), PP 542-546
Edoha, Thierry, O.C, Korab, Ahmed Dooguy, Pawarc, Pravin, Coulibalyb, G.Christine, Alahassad, Bidossessi R.U. (2016), Predicting telemedicine system user satisfaction in sub-Saharan Africa, ICT Express, 2(4), PP163-167.

Klaassen, B, Van Beijnum, J.F, Hermens, H.J. (2016). ” Usability in telemedicine systems—A literature survey”, International Journal of Medical Informatics, Volume 93, PP 57–69.
Kluge, Eike-Henner. W. (2010). “Ethical and legal challenges for health telematics in a global world: Telehealth and the technological imperative” , International journal of medical informatics, 80(2), PP e1–e5
Lowery, C.L, Bronstein, J.M, Benton, T.L, Fletcher, D.A. (2014). “Distributing medical expertise: the evolution and impact of telemedicine in Arkansas, Health Off”. 33 (2), PP 235–243
Mair, Frances, Whitte, Pamela. (2000). Systematic review of studies of patient satisfaction with telemedicine, US National Library of Medicine National Institutes of Health, 320(7248), pp1517–1520.
Mihova, P, Vinarova, J, Petrov, A, Penjurov, I. )2009 (٬ Milestone Before/After Analysis of Telemedicine Implementation, Том7, No1, PP65-67.
Strode, SW, Gustke, S, Allen, A. (1999). Technical and Clinical Progress in Telemedicine. JAMA, 281, PP1066-1068.
Yelloelees, PM. (2005( Successfully Developing a Telemedicine System, J Telemed Tele Care, Volume11, PP331-335.

http://it.behdasht.gov.ir/index.aspx?siteid1388=101&siteid=145&pageid=27673

http://www.mums.ac.ir/hit/fa/Telemedecine,(2016)

http://www.monitortechnologies.net/downloads/telemedicine_survey.pdf, (2016), Telemedicine survey reports. Telemedicine enablers and barriers.

 

 

No comments

Be the first one to leave a comment.

Post a Comment


 


INTERNATIONAL JOURNAL

Events 2016

1

Events 2016

1